Consumer Banking Security

At CBI, we take the security of your accounts very seriously, and we work hard to keep your personal information completely private and safe. However, we emphasize that your active involvement plays a crucial role in upholding the security of your account and preservation of your personal information. It is imperative that you understand the significance of your responsibilities in maintaining the safety of your data. In this section, we underscore the duty of care we have towards your account's security, and our commitment to keep you informed and educated on the latest advancements and best practices in safeguarding your information.


Our Commitment to Security

We are unwavering in our commitment to secure your accounts and uphold the confidentiality of your personal and financial data. Our advanced security measures are implemented to create a robust shield against potential threats. However, the collaborative effort between CBI and you, our valued customer, forms the foundation of an impenetrable security system.

Your Role in Safeguarding Your Account

Just as we invest substantial resources in securing your account, we request you to actively participate in this endeavor. Being a responsible account holder involves understanding your role and obligations in maintaining the integrity of your information. Your vigilance and adherence to recommended security protocols significantly enhance the layers of protection surrounding your account.

Staying Informed and Educated

A fundamental aspect of your duty of care is to remain informed and educated about the evolving landscape of cybersecurity. This means staying updated on the latest developments and best practices in account protection. By doing so, you equip yourself with the knowledge necessary to recognize and thwart potential threats effectively.


Please take the time to browse through the various security tips to enjoy banking with absolute peace of mind.

Together, we forge a partnership that ensures the utmost security and peace of mind in your banking experience!


In the event that your card is lost or stolen, or you suspect unauthorised transactions on your account, please contact us immediately on 600 544440. Alternatively, you can also complete the dispute form and email the form to us on

Dispute FormClick Here