Accessibility & Inclusion

Making Banking Inclusive and Accessible for Everyone

Every day at CBI we passionately explore new ways of improving how we work and how we serve the country and the community.

As we continue to evolve, we are committed to working towards an inclusive future in alignment with the UAE Government. We recognise the importance of accessible banking and we are working to ensure every customer has the opportunity to bank with us confidently.


Branch Accessibility

Our Jumeriah and Abu Dhabi Branches are disability friendly.

To enhance the CBI banking experience for People of Determination, our branches feature:

  • Dedicated valet parking
  • Ramps with supporting handrails
  • Dedicated waiting areas
  • Priority queuing
  • Specially trained branch managers and branch operations managers to assist People of Determination 
  • Disability awareness educated staff
  • Lower-level teller counters
  • Accessible automatic doors


ATM and CCDM Accessibility

Disability-friendly ATMs and CCDMs are available at the following locations, and provide cash withdrawal, mini statement issuance and balance inquiry services:





Abu Dhabi:


Ras Al Khaimah

Ways to Bank