Customer Complaint Process
We’re committed to resolving customer complaints within a maximum turnaround time of 5 business days.
Our customer care team is committed to investigating, resolving and communicating the outcome of any complaint raised within this time frame.
How to submit a complaint
You can easily reach us through one of the channels below:
- Via email at Customercomplaints@cbi.ae
- Through our call center on 600544440 within the UAE or +971 4 503 9000 outside the UAE. One of our Customer Care Agents will be happy to take your feedback and log your complaint
- Via our website here
- By visiting one of our branches where our staff will be happy to assist
What happens next?
- We will log your complaint on our system
- You will receive an SMS with a unique reference number
- Our team will call you, investigate the case and communicate the outcome within 5 business days
- We will contact you via email or phone to update you with the progress
- Once a decision has been made, we will contact you with a final update
If for any reason you are not satisfied with our complaint resolution, you have the right to refer your complaint to Sanadak:
Contact: 800-7262325 (SANADAK)
website: https://www.sanadak.gov.ae
