Telephone Banking

Enjoy a More Convenient Phone Banking Experience with our new CBI Contact Services

Manage your financial needs at any time simply by calling our 24/7 CBI Contact Services on +971 4 503 9100 from outside UAE or on 800 224 34778 (800 CBI First) from within UAE and experience our new easy to use CBI Telephone Banking Services and Interactive Voice Response (IVR) offering you faster and more convenient banking.

Self Service IVR

Our new Interactive Voice Response (IVR) is designed to recognise and identify your account information and provide you with relevant options so that you can get faster access for all your banking related queries. In addition to our existing CBI Telephone Banking services, our new IVR System offers you the opportunity to:

Activate Debit / Credit Cards and set your Card PIN
Debit / Credit card PIN Change and Reset
Enjoy a full suite of Credit Card Services including Credit Card Payments, Bill Payment and Balance enquiries
Enjoy New Utility Bill Payment options including, Etisalat, Abu Dhabi Distribution and Al Ain Distribution
Easily and quickly Transfer Funds between your own accounts within CBI

Agent-Assisted Service

Other services you can take advantage of when using our CBI Contact are as follows:

Account services

Request Details on your Deposits and Loans
Replacement of Debit Cards
Request for Cheque Book
Report Lost or Stolen Cards
Change Your Personal Contact Details
Internet Banking Password Resets
Receive Information about Products, Services, New Offers and more
Register Suggestions and Complaints
Update or Follow Up on Registered Complaints

Card Services

Apply for Supplementary Card
Apply for Cash Transfer, Balance Transfer and Easy Payment Plan
Change Statement Cycle date
Balance Inquiry and other cards details
Payment Due Date Inquiry
Details of Transactions
Statement Requests
Report Lost / Stolen Cards
Change of Your Personal Email and Mobile Details

In the event that your card is lost or stolen, or you suspect unauthorised transactions on your account, please contact us immediately on 800 224 34778.