Share Your Feedback

At Commercial Bank International P.J.S.C (CBI), we're committed to delivering the best possible banking experience. Your feedback helps us understand what's working well and where we can improve.

Whether you'd like to share a suggestion, compliment or complaint, we're here to listen.

Ways to Contact Us

•         Post-Transaction Surveys: Receive a short survey via SMS or email following selected interactions with us.

•         Online Feedback Form: Submit your feedback through our Complaints Form here.

•         Email: CustomerComplaints@cbi.ae

•         Visit a Branch: Scan the QR code available in all CBI branches to provide your feedback instantly.

•         Call Us

o   Within the UAE: 600 544440

o   Outside the UAE: +971 4 503 9000

Our Customer Care team will ensure your feedback is recorded, reviewed and directed to the appropriate team.

Every insight helps us continuously enhance our products, services and overall customer experience because your voice matters.