A New way to approve online transactions

Important Update: Enhancing the Security of Your Online Transactions

At Commercial Bank International P.J.S.C. (CBI), safeguarding your financial information remains our top priority. In accordance with the directives of the Central Bank of the UAE and our ongoing commitment to strengthening fraud protection, we will soon be introducing an enhanced way of approving your online transactions.

What is changing?

• We will be replacing the current One-Time Passwords (OTP) sent via SMS with a more secure in-app authorization method.
• You will soon be required to approve your online transactions made using your debit and credit cards directly through the CBI Mobile Banking App, instead of using OTPs sent via SMS.

What to expect:

• Once you have completed an online transaction, you will receive an authorisation prompt within your CBI Mobile Banking App.
• Simply open the app and securely approve the transaction.

This enhancement provides a more secure and controlled way to authorise transactions, helping to better protect you against fraud attempts and unauthorised activities.

What you need to do now:

We will share further details and guidance with you shortly to ensure a smooth transition to this enhanced approval experience.

Should you require any assistance, please contact us on 600544440 (within the UAE) or 0097145039000 (outside the UAE).

Warning: For your security, please do not approve any transaction request that you did not initiate, and never share your banking credentials, passwords, or transaction approval requests with anyone. If you receive an unexpected authorization request, please contact the Bank immediately through our official channels.