Telephone Banking

• Manage your financial needs at any time simply by calling our 24/7 Call Centre on 600544440 from within UAE or +971 4 503 9000 from outside UAE. Experience our new easy to use Interactive Voice Response (IVR) offering you faster and more convenient banking or speak to a customer care agent who can help you to resolve any queries or issues you may encounter.

Self Service IVR

Our new Interactive Voice Response (IVR) is designed to recognise and identify your account information and provide you with relevant options so that you can get faster access for all your banking related queries. In addition to our existing CBI Telephone Banking services, our new IVR System offers you the opportunity to:

• Activate Debit / Credit Cards and set your Card PIN
• Debit / Credit card PIN Change and Reset
• Enjoy a full suite of Credit Card Services including Credit Card Payments, Bill Payment and Balance enquiries
• Enjoy new Utility Bill Payment options including, Etisalat, Abu Dhabi Distribution (ADDC), Al Ain Distribution (AADC), Federal Distribution (FEWA) and Sharjah Distribution (SEWA)
• Easily and quickly Transfer Funds between your own accounts within CBI

Agent-Assisted Service

Other services you can take advantage of when using our CBI Contact are as follows:

Account services

• Request Details on your Deposits and Loans
• Replacement of Debit Cards  
• Request for Cheque Book
• Report Lost or Stolen Cards
• Change Your Personal Contact Details
• Internet Banking Password Resets
• Receive Information about Products, Services, New Offers and more
• Register Suggestions and Complaints
• Update or Follow Up on Registered Complaints

Card Services

• Apply for Supplementary Card
• Apply for Card Replacement/Cancellation 
• Apply for Cash Transfer, Balance Transfer and Easy Payment Plan
• Change Statement Cycle date
• Balance Inquiry and other cards details
• Payment Due Date Inquiry
• Details of Transactions
• Statement Requests
• Report Lost / Stolen Cards
• Change of Your Personal Email and Mobile Details