Commercial Bank International P.J.S.C ("CBI") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, whether through our branches, online applications, website, complaint system, or any other communication channels. By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.
CBI may collect personal information from you in various ways, including when you open an account, apply for a loan, or use any of our services. The types of personal information we may collect include:
CBI uses the personal information we collect for various business purposes, including:
CBI may share your personal information with:
We will not share your personal information with third parties for their marketing purposes without your explicit consent.
You have control over the personal information you provide to us. You can:
To exercise any of these rights, please contact us using the details provided at the end of this policy.
CBI takes the security of your personal information seriously and implements robust measures to protect it:
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws and regulations, including the Central Bank of the UAE's requirements. This may include retaining information in the form of backup tapes for compliance purposes. Once personal information is no longer needed, and subject to legal and regulatory obligations, we will securely delete or destroy it in accordance with our data retention policies.
CBI uses cookies on its website to improve your experience. Cookies help us remember your preferences, improve website performance, and analyse visitor behaviour. You can manage cookie preferences in your browser settings. Additionally, we use Google Analytics to gather anonymous data on how visitors use our website to improve our services.
CBI may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or other appropriate channels. Please review the policy regularly to stay informed about how we are protecting your information.
The security of e-mail messages cannot be guaranteed and CBI will not be responsible for damages incurred by users by sending an online message to us or if we send a message to them upon their request. Therefore, we take no responsibility for any damages caused by using this Website. We will also not bear any responsibility or liability for the internet interruptions, blackouts and delayed or incorrect data transmissions due to internet malfunction which may affect the timely and accurate performance of the website.
In case the bank outsources any processes we (the Bank) ensure the supplier(s) has appropriate security measures in place and will contractually require them to comply with these Privacy Principles.
Information Security
We maintain strict security standards and procedures in order to prevent unauthorized access to your data by protecting your account and information with a password that you set and using technologies such as firewalls and server authentication.
Cookies
Our public website and Internet Banking services, like most other websites, use cookies. Cookies are small information data files that a website uses on your computer and get transferred into your computer hard disk when you visit our site. These enable a smooth navigation for the users and do not pose any threat to the security of information available on your computer and do not in any way compromise the security of Internet Banking.
These pieces of information are used to improve our services for you by, for example:
Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto Internet Banking, cookies cannot be used to identify who you are.
We use two types of cookies:
Session Cookies: Session cookies are temporary and should be deleted automatically by your browser when you quit. Session cookies are used to help you navigate our website efficiently and perform certain functions.
Persistent Cookies: Persistent cookies can remain on your hard drive indefinitely (how long will depend on the lifetime of the specific cookie) and may continue to be accessed via your browser.
Generally, web browsers are set to Accept Cookies by default. Still, you can set your browser to refuse cookies or warn you before accepting them. However, some parts of this website may not function properly without accepting cookies.
For more information about cookies and how to control them, please visit: http://www.allaboutcookies.org
Google Analytics
This website uses Google Analytics to help analyze how users use the site. The tool uses "cookies" to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for CBI.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
For further details on the cookies set by Google Analytics, please refer to the Google Code website.
Also, for more details, you can refer to Google’s Privacy Policy
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline. That is, from branches, contact centre and official CBI representatives.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at:
http://www.cbiuae.com/TermsAndConditions
Contacting Us
If there are any questions regarding this privacy policy you may contact us through the feedback form available on our website below:
You may even contact us on our number (600544440), email us on contactus@cbi.ae (Contact us).
IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above.
CBI and WhatsApp Terms & Conditions.
Marketing and Communications Preferences:
If you’d no longer like to receive marketing communications from us, please send an SMS with the word OPTOUT to 7709 from your registered mobile number.
Please note, OPTOUT will stop marketing communications only. CBI will continue to send you important account related communications.
If you choose to opt out of receiving marketing communications now but would like to opt in at a later date, please SMS with the word OPTIN to 7709 from your registered mobile number.
Please note that we require five working days to process opt out/opt in requests.
Within the UAE
600 544440
Outside the UAE
+971 4 5039000
Arrange callback
Request a callbackVisit CBI offices
CBI Headquarters - DubaiCBI Sharjah Office