As the Novel Coronavirus (COVID-19) situation dramatically impacts our communities, our very way of life and you, our customers, your health and safety, as well as supporting you through these challenging times, is our top priority.
Further to the measures we have announced to support your financial well-being, we are pleased to inform you that you can conveniently submit your requests for postponing loan instalments through our website.
Regular instalment postponement for one month, subject to the applicable fees
Am I eligible?
In order to be eligible to apply for this option;
After loan disbursement, you must have paid a minimum of six (6) monthly instalments
You must have no overdue instalment outstanding on any of your CBI loans
You can postpone a maximum of two (2) instalments in a year, and these cannot be in two consecutive months
Your age must not be above the retirement age at the new loan tenor date (retirement age is 65 for UAE nationals and 60 for expats)
You must submit your postponement request at the latest by eight (8) working days before the instalment due date
Your passport, UAE visa, and Emirates ID records at CBI should be up to date. Please click hereto update your records
If you had any bounced cheques in the past six (6) months, proof of clearance or settlement
If you had a change in your salary within the last three (3) months, your pay slips for this period
What are the Terms & Conditions?
Approval of your application is subject to the sole discretion of CBI
Duly completion and submission of all required documents
Availability of adequate account balance to deduct the relevant instalment postponement charges
Additional interest charges applicable due to postponing the loan instalment
Increased instalment amount stated in the loan agreement and repayment schedule
The deferred instalment(s) will be carried forward to the end of the tenor of the loan and will be subject to the applicable interest from the date of deferment until the full repayment
Except as provided herein, nothing in this application will change any of the terms and conditions that govern the loan mentioned in the form
Acceptance of paying the deferred instalment(s) amount as a result of this deferment application if the loan is settled before the expiry date of the tenor
Any early/partial settlement of the loan, along with the issuance of a liability letter, will only be finalised after the deferred instalment date(s) has lapsed
How can I apply?
Please download and complete the relevant form
Click here, and you will be directed to our portal to upload your documents and completed forms
Please note that applications for Special CBI Relief Package up to six (6) months instalment postponement without fees is closed as of 31st May 2020
Thank you for banking with CBI. If you need further assistance, please contact us on 600544440.