- Use unique PINs and change them periodically
- Do not use predictable PIN numbers like your date of birth or the last four digits of your phone number
- Do not keep your PIN with your card together
- Do not disclose your PIN to anyone, including a family member or to Bank staff
- Do not accept help from strangers at an ATM or a CCDM
- Do not carry out any transaction if you find any unusual device connected to the ATM / CCDM machine. Report it directly to CBI Contact Centre
- Destroy your old ATM card by cutting magnetic tape / chip before discarding them
- Use an ATM or a CCDM alone and shield the keypad with your hand when entering your PIN
- Report jammed or retained cards at an ATM or a CCDM immediately to the Bank
Bank by phone
Within the UAE
600 544440
Outside the UAE
+971 4 5039000
Request a callback
Online banking
