We are committed to resolving customer complaints within a maximum turnaround time of 48 working hours. Our customer care team is committed to investigating, resolving and communicating the outcome of any complaint raised within this time frame.
You may reach us through your preferred channel:
Via Email:Write to us on firstname.lastname@example.org
Via Call center: on 600544440 within UAE or +971 4 503 9000 Outside the UAE and one of our Customer Care agents will be happy to take your feedback and log your complaint.
Via Website: By filling in the Contact Us form
You may visit one of our branches and our staff will be happy to help resolve any complaint you may have.
If for any reason you are not satisfied with our complaint resolution, you have the right to refer your complaint to the Central Bank: www.centralbank.ae