Customer Data Validation & Update

Commercial Bank International (CBI) is carrying out an ongoing programme of verifying data it holds about its customers, checking it is current and accurate and updating its records where necessary. 

As part of this, we are asking customers to provide up-to-date information about themselves to the Bank, either by submitting documents online, by visiting a branch, or contacting their Relationship Manager if they have one.

The quickest way to carry out this update is to upload your documents online via our secure document upload portal.

Forms to download:

Individual Self-Certification (CRS) 


Know Your Customer (KYC) - Individual 

Know Your Customer (KYC) - Entity 

Letter of Undertaking (Sanctions Dealings) 

Know Your Customer (KYC) - Credit Card Holders

It is important that once CBI has requested this information from you, it is submitted back to the Bank within 30 days to avoid interruption to your banking services.  If the Bank has not been able to verify your details within this time, restrictions will be placed on any debit cards provided and Internet/mobile banking services until this information is provided.

Further information on this process is below.


What personal data are we collecting?


Up-to-date details about you, our customer, needs validating and updating.  This includes, but is not limited to:

    • Your personal details: passport information including any UAE visa, and Emirates ID, contact information, and any other information that has changed;
    • Your personal financial situation including your employment circumstances and the intended usage of your CBI accounts;
    • International requirements, for instance “FATCA” and “CRS”; two standards that ensure your financial relationship outside of the UAE is understood.
    • All of the information required will be clearly explained when CBI telephones you to carry out this review.


Why do we require this personal data?


We require this data to fulfil our regulatory obligations to the Central Bank of the UAE, as well as our legal obligations internationally, and internally to ensure the accurate and efficient running of our customer’s accounts.


How will this data be used?


We may process your data for the following reasons:

1) To comply with our obligations and to enforce the terms of our Banking Services, including to comply with all applicable laws and regulations. This will include reporting such information to internationally recognized bodies where that is a requirement on CBI – e.g. reporting FATCA considerations to US Financial Authorities, and providing your data to the Al Etihad Credit Bureau in the UAE (AECB)

2) To operate the services provided by the Bank to you, such as to initiate a payment, send or request money, add value to an account, or pay a bill;

     a. Authenticate your access to an Account

     b. Communicate with you about your Account, the Sites, the Services, or PayPal;

     c. Perform creditworthiness and other financial standing checks, evaluate applications, and compare information for accuracy and verification purposes.

3) To respond to your requests, for example to contact you about a question you submitted to our customer service team.

4) To understand your needs as a customer, and contact you about products and/or services that could be of relevance.


How do I find out more information about this?


You may contact us if you have general questions about this information requirement or questions about your account information or personal data. 

For any questions related to this, please contact us via the means listed here.


How do I protect myself from fraudsters


At CBI we are committed to keeping your information confidential. That’s why we have a "we don’t ask, so please don’t tell” policy. CBI will never ask you to:

    • Share your Internet banking account details (like user ID, password or memorable word), or
    • Tell us your One Time Password (OTP) or send it via SMS/WhatsApp to a phone number provided, or
    • Tell us your credit/ debit card number, PIN code, expiry date or CVV number (the 3 digits on the back of your card), or
    • Move your money to an account number that is provided.

As part of our attempts to contact you to discuss updating your information, we will disclose to you basic details about your relationship with CBI in order to demonstrate you are speaking to a genuine Bank representative.