Online 3D secure, SMS transaction alerts & real-time fraud monitoring
As a CBI card customer, you benefit from free SMS transaction alerts, which are sent to your registered mobile number.
If you don’t receive SMS alerts, please call our call centre and we will ensure we have the correct details for you to receive these alerts.
In addition to free SMS alerts, our team constantly monitor all systems for suspicious transactions on customer accounts. If we detect any unusual activity, we may contact you by phone, SMS or email to confirm that you are aware of certain transactions.
If you suspect that your card has been used without your permission, please call us immediately on 04 503 9000.
Shop online safely and securely
3D Secure is an additional layer of authentication that allows you to shop online with confidence.
To avoid any inconvenience, please make sure your mobile number and email address is kept up to date on our systems.