Our Commitment to Accessibility and Inclusion

At CBI, we’re committed to providing exceptional customer service and accessible banking.

We’re continuously working to make sure that each and every customer can bank with us conveniently and confidently. Aligned with the UAE Government’s vision for inclusivity, we focus on enhancing banking accessibility and offering thoughtful support, ensuring that each customer interaction is as seamless as possible.

We continue to improve our branches to better support accessibility for all. While exact features vary by location, many of our disability-friendly branches include:

• Valet parking
• Ramps and supporting handrails
• Tactile paving
• Dedicated waiting areas 
• Priority queueing options
• Low-level teller counters
• Automatic doors
• Accessible ATMs/CCDMs 

Plus, our branch staff receive specialised disability awareness training, ensuring they are prepared to offer respectful assistance whenever needed. 

Our website has an in-built accessibility feature, creating a more inclusive and user-friendly online banking experience, with options such as:

• Screen reader compatibility for visually impaired users
• Dyslexia-friendly font options to support readability
• Keyboard navigation for those who require non-mouse interaction
• Clear, structured content for easy navigation and comprehension

If customers prefer to talk over the phone, our 24/7 customer service representatives are always available to help.

Whether in person, over the phone or online, we remain dedicated to upholding the highest standards of inclusivity and accessibility throughout our banking network.

We are here to help.