Apple Pay is an easy, secure and private convenient way to make contactless payments in-store, online and in-app using select Apple devices. You can use Apple Pay anywhere that accepts contactless payments.
All CBI Credit Card holders using iPhone models with Face ID or iPhone models with Touch ID (except iPhone 5s), iPad Pro, iPad Air, iPad, and iPad mini models with Touch ID or Face ID, Apple Watch Series 1 and later can use Apple Pay. Please visit https://support.apple.com/en-ae/HT208531 for a full list of compatible devices.
Apple Pay uses Near Field Communication (NFC) to make contactless mobile payments. NFC enables Apple Pay to wirelessly transmit payment data to payment terminals that have active NFC readers.
Yes, you can use Apple Pay both on online and in-app when you see Apple Pay as a payment option. Please visit https://www.apple.com/ae/apple-pay/ for more information.
You can register up to 8 cards for use with Apple Pay.
On iPhone
On Apple Watch
On iPad/Mac
In-Store
Online and In-App
The first card you add to your Apple Wallet will become your default card. To change your default card please follow the steps below:
On iPhone
On iPad/Mac
On Apple Watch
Under “Transaction Defaults”, tap “Default Card” and then tap a card you want to set as your default card.
No, to make an Apple Pay transaction you do not need to have a Wi-Fi or cellular data connection. However, please note that you do need an internet connection to enrol or disable cards from Apple Pay and to check card available balance/limit. Please also note that Apple Pay may require you to periodically login to the app and connect to the internet with your device to keep the app active.
The first card you add to Apple Pay will become your default payment card and will remain so unless you change it. To change your default card, please follow the instructions under the FAQ “How do I manage my default card on Apple Pay?”.
Yes, you will still get all the rewards and benefits that your card currently provides when you pay with Apple Pay.
Please contact our 24/7 customer service agents on 600544440.
No, there are no charges for using Apple Pay.
After completing a payment using Apple Pay, confirmation will be displayed on your mobile screen.
You will receive an immediate notification after each transaction made using Apple Pay. When you open the card in Apple Wallet, you will only see the latest transaction made. To view your last 10 transactions, go to the transaction tab (tap on your card in Apple Wallet to display). Kindly note, transaction history is not available on Apple Watch.
Yes. Apple Pay does not send your physical credit card number when you make a payment. Instead, a virtual card number is used to represent your account information thus ensuring your card details stay safe. Additionally, you are required to authorise all transactions with either Touch ID, Face ID or your passcode.
Apple Pay utilises numerous security features to ensure your Apple Pay transactions are secure, such as:
No, Apple Pay does not have access to your bank accounts.
The payment cards on Apple Pay are digital versions of your physical cards. If you lose your original payment card, simply remove the original payment card from Apple Pay and register your replacement card.
No, formatting your device will remove all payment cards registered to your device.
If your device is lost or stolen, please contact us on 600544440 and we can delete your card from Apple Pay. We also recommend that you register for and use the Find My iPhone app which will allow you to find, lock and delete details from your device.
You will be able to continue to use Apple Pay until your card expiry date. Once you receive and activate your new card, you will need to register it for use with Apple Pay.
Your Apple Pay transaction will be declined.
You will need to register your replacement card to continue using Apple Pay.
All data on your device should be deleted before you get rid of it. This includes deleting all cards you have added to Apple Pay.
Yes, removing cards from Apple Pay will have no effect on your physical cards.
Yes, you can use Apple Pay on multiple devices.
When a merchant asks for the last four digits of the card, please provide the last four digits of the Device Account Number; not the last four digits of the physical card number. To find the last four digits of your Device Account Number for your card, open the Wallet and select the desired card, then tap the information icon in the bottom right. You will see the Device Account Number under the tab "Info".
If you return an item you paid for with Apple Pay, the store may require you to tap or wave your phone on the payment terminal to complete the transaction for refund. Please talk with the retailer directly to refund a transaction.
Yes, simply return to the Wallet to complete your set up by opening the Wallet App, tapping your card and choosing your verification method.
The card image may not be an exact match, but this won’t affect how your cards work with Apple Pay.
There could be several reasons for this, including:
Please contact our 24/7 customer service agents on 600544440 for further assistance.
Apple Pay is an easy, secure and private convenient way to make contactless payments in-store, online and in-app using select Apple devices. You can use Apple Pay anywhere that accepts contactless payments.
All CBI Credit Card holders using iPhone models with Face ID or iPhone models with Touch ID (except iPhone 5s), iPad Pro, iPad Air, iPad, and iPad mini models with Touch ID or Face ID, Apple Watch Series 1 and later can use Apple Pay. Please visit https://support.apple.com/en-ae/HT208531 for a full list of compatible devices.
Apple Pay uses Near Field Communication (NFC) to make contactless mobile payments. NFC enables Apple Pay to wirelessly transmit payment data to payment terminals that have active NFC readers.
Yes, you can use Apple Pay both on online and in-app when you see Apple Pay as a payment option. Please visit https://www.apple.com/ae/apple-pay/ for more information.
You can register up to 8 cards for use with Apple Pay.
On iPhone
On Apple Watch
On iPad/Mac
In-Store
Online and In-App
The first card you add to your Apple Wallet will become your default card. To change your default card please follow the steps below:
On iPhone
On iPad/Mac
On Apple Watch
Under “Transaction Defaults”, tap “Default Card” and then tap a card you want to set as your default card.
No, to make an Apple Pay transaction you do not need to have a Wi-Fi or cellular data connection. However, please note that you do need an internet connection to enrol or disable cards from Apple Pay and to check card available balance/limit. Please also note that Apple Pay may require you to periodically login to the app and connect to the internet with your device to keep the app active.
The first card you add to Apple Pay will become your default payment card and will remain so unless you change it. To change your default card, please follow the instructions under the FAQ “How do I manage my default card on Apple Pay?”.
Yes, you will still get all the rewards and benefits that your card currently provides when you pay with Apple Pay.
Please contact our 24/7 customer service agents on 600544440.
No, there are no charges for using Apple Pay.
After completing a payment using Apple Pay, confirmation will be displayed on your mobile screen.
You will receive an immediate notification after each transaction made using Apple Pay. When you open the card in Apple Wallet, you will only see the latest transaction made. To view your last 10 transactions, go to the transaction tab (tap on your card in Apple Wallet to display). Kindly note, transaction history is not available on Apple Watch.
Yes. Apple Pay does not send your physical credit card number when you make a payment. Instead, a virtual card number is used to represent your account information thus ensuring your card details stay safe. Additionally, you are required to authorise all transactions with either Touch ID, Face ID or your passcode.
Apple Pay utilises numerous security features to ensure your Apple Pay transactions are secure, such as:
No, Apple Pay does not have access to your bank accounts.
The payment cards on Apple Pay are digital versions of your physical cards. If you lose your original payment card, simply remove the original payment card from Apple Pay and register your replacement card.
No, formatting your device will remove all payment cards registered to your device.
If your device is lost or stolen, please contact us on 600544440 and we can delete your card from Apple Pay. We also recommend that you register for and use the Find My iPhone app which will allow you to find, lock and delete details from your device.
You will be able to continue to use Apple Pay until your card expiry date. Once you receive and activate your new card, you will need to register it for use with Apple Pay.
Your Apple Pay transaction will be declined.
You will need to register your replacement card to continue using Apple Pay.
All data on your device should be deleted before you get rid of it. This includes deleting all cards you have added to Apple Pay.
Yes, removing cards from Apple Pay will have no effect on your physical cards.
Yes, you can use Apple Pay on multiple devices.
When a merchant asks for the last four digits of the card, please provide the last four digits of the Device Account Number; not the last four digits of the physical card number. To find the last four digits of your Device Account Number for your card, open the Wallet and select the desired card, then tap the information icon in the bottom right. You will see the Device Account Number under the tab "Info".
If you return an item you paid for with Apple Pay, the store may require you to tap or wave your phone on the payment terminal to complete the transaction for refund. Please talk with the retailer directly to refund a transaction.
Yes, simply return to the Wallet to complete your set up by opening the Wallet App, tapping your card and choosing your verification method.
The card image may not be an exact match, but this won’t affect how your cards work with Apple Pay.
There could be several reasons for this, including:
Please contact our 24/7 customer service agents on 600544440 for further assistance.
Within the UAE
600544440
Outside the UAE
+97145039000
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