FAQs CBI Credit Cards
- Is there an annual fee on CBI credit cards?
- What are the payment options available to settle my credit card dues?
- What happens if my card is lost or stolen?
- Do I need to activate my credit card on receiving it?
- Where can I make my payments?
- What is 3D Secure?
- How do I use 3D Secure?
- Who is 3D secure provided by?
- What do I need in order to use 3D secure?
- Do I need to register for this program and is it a paid for service?
- What if I encounter any issues using 3D Secure?
- Do I earn Reward points on my online transactions?
- What happens if a third party uses 3D secure fraudulently?
CBI offers cards with and without annual fees. For a detailed view of credit card charges and fees, please visit Fees and Charges
You can opt for a flexible payment by choosing to pay 4.5% of the monthly outstanding balance due or settle it in full. Flexible payment will attract an interest charge.
Please call 04 503 9000 immediately. Our Customer service representatives are available 24/7 for assistance. You can also call on +971 4 503 9000 if you are travelling overseas.
Yes, for security reasons you will need to call 04 503 9000 to activate your card. This is a simple process and is to ensure the safety of your card.
You can set up a direct debit instruction with us and conveniently settle your monthly payments. You can also pay at any of the CBI branches across UAE or at any of our Cash & Cheque Deposit Machines at the following locations:
Dubai
- Dubai Main Branch
- Dubai Mall
- Dubai Silicon Oasis
- Sheik Zayed Road
- Dubai Festival City
Abu Dhabi
- Abu Dhabi Corniche
- Al Wahda Mall
Ras Al Khaimah
- Julphar Towers
Sharjah
- Rolla Branch
We have also partnered with Al Ansari Exchange to accept CBI Credit Card payments at all their branches across UAE.
CBI’s 3D Secure is a service which provides you with additional security when you shop online using your CBI credit or debit card on merchant websites which subscribe to the services of MasterCard SecureCode and Verified by Visa.
To prevent unauthorized use of your credit or debit card online, 3D secure will introduce a new security step when you make an online payment with certain merchant websites.
Every time you make an online payment with a registered merchant, you will be asked to enter a One Time Password [OTP] which will be sent to you by CBI.
The OTP we send you will be unique for each transaction and valid for 10 minutes. If your OTP is incorrect the retailer may reject your transaction.
CBI provides this service to you, but we may use third party service providers to operate the service on our behalf.
You will need to register a valid mobile phone number and/or email address with CBI to use 3D Secure.
Please ensure the current mobile phone number and/or email address we have in our files is your most up-to-date number or email id otherwise you may encounter issues with using 3D secure.
No, as a CBI Card holder you are automatically enrolled in 3D secure.
No, this service is provided absolutely free.
You may call us on 04 503 9000 locally or +971 4 503 9000 from overseas for further assistance.
Yes, you can accumulate reward points by shopping online on the CBI Rewards Mastercard Platinum Credit Card.
Please see your credit card terms & conditions and the bank's general terms & conditions for the rules applicable to unauthorised transactions on your credit or debit card.
CBI offers cards with and without annual fees. For a detailed view of credit card charges and fees, please visit Fees and Charges
You can opt for a flexible payment by choosing to pay 4.5% of the monthly outstanding balance due or settle it in full. Flexible payment will attract an interest charge.
Please call 04 503 9000 immediately. Our Customer service representatives are available 24/7 for assistance. You can also call on +971 4 503 9000 if you are travelling overseas.
Yes, for security reasons you will need to call 04 503 9000 to activate your card. This is a simple process and is to ensure the safety of your card.
You can set up a direct debit instruction with us and conveniently settle your monthly payments. You can also pay at any of the CBI branches across UAE or at any of our Cash & Cheque Deposit Machines at the following locations:
Dubai
- Dubai Main Branch
- Dubai Mall
- Dubai Silicon Oasis
- Sheik Zayed Road
- Dubai Festival City
Abu Dhabi
- Abu Dhabi Corniche
- Al Wahda Mall
Ras Al Khaimah
- Julphar Towers
Sharjah
- Rolla Branch
We have also partnered with Al Ansari Exchange to accept CBI Credit Card payments at all their branches across UAE.
CBI’s 3D Secure is a service which provides you with additional security when you shop online using your CBI credit or debit card on merchant websites which subscribe to the services of MasterCard SecureCode and Verified by Visa.
To prevent unauthorized use of your credit or debit card online, 3D secure will introduce a new security step when you make an online payment with certain merchant websites.
Every time you make an online payment with a registered merchant, you will be asked to enter a One Time Password [OTP] which will be sent to you by CBI.
The OTP we send you will be unique for each transaction and valid for 10 minutes. If your OTP is incorrect the retailer may reject your transaction.
CBI provides this service to you, but we may use third party service providers to operate the service on our behalf.
You will need to register a valid mobile phone number and/or email address with CBI to use 3D Secure.
Please ensure the current mobile phone number and/or email address we have in our files is your most up-to-date number or email id otherwise you may encounter issues with using 3D secure.
No, as a CBI Card holder you are automatically enrolled in 3D secure.
No, this service is provided absolutely free.
You may call us on 04 503 9000 locally or +971 4 503 9000 from overseas for further assistance.
Yes, you can accumulate reward points by shopping online on the CBI Rewards Mastercard Platinum Credit Card.
Please see your credit card terms & conditions and the bank's general terms & conditions for the rules applicable to unauthorised transactions on your credit or debit card.
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600544440
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Outside the UAE
+9714 503 9000
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