Samsung Pay FAQ's
- What is Samsung Pay?
- How do I make an in-store purchase using Samsung Pay?
- Can I use Samsung Pay to pay online?
- Will I be charged for using Samsung Pay?
- What devices are compatible with Samsung Pay?
- How do I add my CBI cards to Samsung Pay?
- After card registration, when will my card be active?
- Can I use Wi-Fi for Samsung Pay card registration?
- Why should I use Samsung Pay instead of my usual contactless card?
- Which of my CBI cards can I register to Samsung Pay?
- How many cards can I register to Samsung Pay?
- Can I use Samsung Pay on multiple devices?
- How is my default payment card in Samsung Pay determined?
- What should I do if I have trouble adding or using a card in Samsung Pay?
- Can I use Samsung Pay abroad?
- Will I continue to earn rewards and benefits on my card when I pay with Samsung Pay?
- Will payments made using Samsung Pay still be eligible for cashback rewards?
- In which countries is Samsung Pay available?
- How can I keep track of purchases I've made with Samsung Pay?
- How can I cancel a payment I made using Samsung Pay?
- How will I know if a transaction was successful?
- Do I need to be connected to Wi-Fi or cellular data to use Samsung Pay?
- How does Samsung Pay work?
- What is Magnetic Secure Transmission (MST)?
- What is Near Field Communication (NFC)?
- What is the difference between MST and NFC?
- How close to the reader does my device have to be for MST to work?
- Which is more secure, MST or NFC?
- How accurate is the fingerprint scanner?
- Is Samsung Pay secure?
- What is tokenization?
- What is a Secure Environment?
- How does Samsung KNOX work with Samsung Pay?
- The cashier asks for the last 4 digits of the card, but the transaction still does not pass. What should I do?
- What should I do if I lose my original payment card and receive a replacement?
- What should I do if my device is lost or stolen?
- Can Samsung Pay access my bank accounts?
- Does Samsung Pay store my personal or payment information on a server or my device?
- Will my Samsung Pay information still be on my device if it is formatted?
- Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
Samsung Pay is a convenient and easy way to make mobile payments with select Samsung Galaxy phones. You can use Samsung Pay anywhere you can use your CBI credit or debit card.
1. Launch Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app.
2. Select the card you wish to pay with by swiping left or right.
3. Verify with you fingerprint or PIN and touch your phone to either the card reader or NFC reader to complete the transaction.
Yes, you can conveniently use Samsung Pay to make online and in-app purchases.
No, you will not be charged for using Samsung Pay. CBI and Samsung provide this convenience free of cost.
Samsung Pay is supported by the following devices:
Samsung Pay supports Galaxy S20, Galaxy S20+, Galaxy S20+ 5G, Galaxy S20 Ultra 5G, Galaxy S10+, Galaxy S10, Galaxy S10e, Galaxy S9, Galaxy S9+, Galaxy S8+, Galaxy S8, Galaxy S7 EDGE, Galaxy S7, Galaxy S6 EDGE+, Galaxy Note20, Galaxy Note20 5G, Galaxy Note20 Ultra, Galaxy Note20 Ultra 5G, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Galaxy Note 9, Galaxy Note 8, Galaxy Note 5, Galaxy Z Fold2, Galaxy Fold, Galaxy Z Flip, Galaxy Note 10 Lite, Galaxy S10 Lite, Galaxy A90, Galaxy A80, Galaxy A70, Galaxy A71, Galaxy A71 5G, Galaxy A51, Galaxy A30s, Galaxy A9 (2018), Galaxy A8+ (2018), Galaxy A8 (2018), Galaxy A7 (2017), Galaxy A5 (2017), Galaxy A3 (2017), Galaxy A7 (2016), Galaxy A5 (2016), Galaxy X Cover Pro, Galaxy Watch 3, Galaxy Watch Active 2, Galaxy Watch Active, Galaxy Watch, Galaxy S3 Classic, Galaxy S3 Frontier, Gear Sport.
Firstly, ensure your device is connected to the internet through Wi-Fi or cellular data then follow the steps below:
- Select “Add card” in the Samsung Pay app.
- Place your card on a flat surface and using your device’s camera, you can scan your card information. Alternatively, you can manually input the card information.
- Follow the on-screen instructions to enter your details.
- Read and accept CBI’s Terms and Conditions.
- Choose the SMS or email option to obtain a One Time Password (OTP). CBI will send you an OTP via your chosen channel that you will need to enter to verify your identity and continue.
- Your registration is now complete and your card is ready for use with Samsung Pay.
Following Samsung Pay registration, it will take approximately 10 minutes for your card to be activated.
Yes, however, it is advised that the device should have a SIM card installed for the best experience. If you experience any issues when trying to register your card over Wi-Fi, we suggest switching to a mobile data connection.
Samsung Pay is a simple and convenient alternative to physical cards; no more searching through your wallet or purse. Plus, Samsung Pay adds an additional level of security to your payment information that physical cards don’t have.
Currently you can register your CBI credit cards for use with Samsung Pay.
You can register up to 10 cards for use with Samsung Pay.
Yes, you can use Samsung Pay on multiple devices. You can also register the same card for use on multiple devices.
There is no such thing as a "default" card in Samsung Pay. When you open the app, the first card displayed is either the last card you registered or the last card you viewed or used.
Please check your internet connection first. For further assistance, please contact our 24/7 customer service agents on 600544440.
Samsung Pay is available for use in the UAE. If you can use your card in the country you are travelling to, you can also use Samsung Pay to make a payment. However please note, CBI policies relating to usage outside of the UAE will apply.
Yes, you will still get all the rewards and benefits that your card currently provides when you pay with Samsung Pay.
Yes, you can still benefit from the cashback rewards your card currently offers when using Samsung Pay.
amsung Pay is currently available in Australia, Brazil, China, Canada, Hong Kong, India, Italy, Malaysia, Mexico, Puerto Rico, Russia, South Korea, Spain, Singapore, Switzerland, Taiwan, Thailand, United States (USA), UAE, United Kingdom and Vietnam.
You can see your last 10 purchases in Samsung Pay. To see this:
Open Samsung Pay
Choose the card
At the bottom you will be able to see your last purchases.
Cancelling a payment made with Samsung Pay is the same as cancelling a payment made with a physical card. The exact process will depend on your card issuer’s policies and the merchant you made the purchase from.
After completing a payment using Samsung Pay, payment confirmation will be displayed on your mobile screen.
After completing a payment using Samsung Pay, payment confirmation will be displayed on your mobile screen.
Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments.
MST is a method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader; it turns every card reader into a contactless payment receiver.
NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals that have active NFC readers.
For the average user, there are no notable differences between using NFC and MST. MST technology is able to simulate a magnetic field which is similar to a conventional credit card signal. The terminal will think that you have held up a physical card, rather than put up a device. The radius of action is similar to that of NFC’s – up to 7 centimetres. Samsung Pay can use either MST or NFC to make secure contactless transactions. The key differentiator is that approximately 90% of merchants can accept MST, making Samsung Pay the most widely accepted payment service on the market.
The device must be within a distance of no more than 5cm.
In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected by tokenization.
Fingerprint scan has a false acceptance ratio of 0.002%. Therefore, the fingerprint is highly secured meaning it is unlikely that a different person can log in to Samsung Pay with fingerprint security.
Samsung Pay uses tokenization, a Secure Environment and Samsung KNOX to secure your payment information. Additionally, you are required to verify all transactions with either your fingerprint or PIN.
Tokenization is a method of replacing your sensitive payment card information (card number, expiration date, security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
In cases where the merchant asks you for the last four digits of the card number, you will need to provide the last four digits of the digital card number; not the last four digits of the physical card number. For ease, it can be located on the left side of the card in the Simply Pay screen and also in the main app when viewing your registered cards.
The payment cards on Samsung Pay are digital versions of your physical cards. Therefore, if you lose your original payment card and receive a replacement, simply remove the original payment card from Samsung Pay and then register the replacement.
If your device is lost or stolen, you can use Samsung's Find My Mobile service to remotely disable or to remove all the Samsung Pay payment cards registered on your device. Please visit https://findmymobile.samsung.com for further information.
No, Samsung Pay does not have access to your bank accounts.
No, Samsung Pay does not store your personal/payment information on a Samsung server or your device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.
No, formatting your device will remove all payment cards registered to your device.
Yes, because when you disable Samsung Pay or remove a registered card, you are only suspending the token or the digital card number that has been assigned to your device for that card.
Samsung Pay is a convenient and easy way to make mobile payments with select Samsung Galaxy phones. You can use Samsung Pay anywhere you can use your CBI credit or debit card.
1. Launch Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app.
2. Select the card you wish to pay with by swiping left or right.
3. Verify with you fingerprint or PIN and touch your phone to either the card reader or NFC reader to complete the transaction.
Yes, you can conveniently use Samsung Pay to make online and in-app purchases.
No, you will not be charged for using Samsung Pay. CBI and Samsung provide this convenience free of cost.
Samsung Pay is supported by the following devices:
Samsung Pay supports Galaxy S20, Galaxy S20+, Galaxy S20+ 5G, Galaxy S20 Ultra 5G, Galaxy S10+, Galaxy S10, Galaxy S10e, Galaxy S9, Galaxy S9+, Galaxy S8+, Galaxy S8, Galaxy S7 EDGE, Galaxy S7, Galaxy S6 EDGE+, Galaxy Note20, Galaxy Note20 5G, Galaxy Note20 Ultra, Galaxy Note20 Ultra 5G, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Galaxy Note 9, Galaxy Note 8, Galaxy Note 5, Galaxy Z Fold2, Galaxy Fold, Galaxy Z Flip, Galaxy Note 10 Lite, Galaxy S10 Lite, Galaxy A90, Galaxy A80, Galaxy A70, Galaxy A71, Galaxy A71 5G, Galaxy A51, Galaxy A30s, Galaxy A9 (2018), Galaxy A8+ (2018), Galaxy A8 (2018), Galaxy A7 (2017), Galaxy A5 (2017), Galaxy A3 (2017), Galaxy A7 (2016), Galaxy A5 (2016), Galaxy X Cover Pro, Galaxy Watch 3, Galaxy Watch Active 2, Galaxy Watch Active, Galaxy Watch, Galaxy S3 Classic, Galaxy S3 Frontier, Gear Sport.
Firstly, ensure your device is connected to the internet through Wi-Fi or cellular data then follow the steps below:
- Select “Add card” in the Samsung Pay app.
- Place your card on a flat surface and using your device’s camera, you can scan your card information. Alternatively, you can manually input the card information.
- Follow the on-screen instructions to enter your details.
- Read and accept CBI’s Terms and Conditions.
- Choose the SMS or email option to obtain a One Time Password (OTP). CBI will send you an OTP via your chosen channel that you will need to enter to verify your identity and continue.
- Your registration is now complete and your card is ready for use with Samsung Pay.
Following Samsung Pay registration, it will take approximately 10 minutes for your card to be activated.
Yes, however, it is advised that the device should have a SIM card installed for the best experience. If you experience any issues when trying to register your card over Wi-Fi, we suggest switching to a mobile data connection.
Samsung Pay is a simple and convenient alternative to physical cards; no more searching through your wallet or purse. Plus, Samsung Pay adds an additional level of security to your payment information that physical cards don’t have.
Currently you can register your CBI credit cards for use with Samsung Pay.
You can register up to 10 cards for use with Samsung Pay.
Yes, you can use Samsung Pay on multiple devices. You can also register the same card for use on multiple devices.
There is no such thing as a "default" card in Samsung Pay. When you open the app, the first card displayed is either the last card you registered or the last card you viewed or used.
Please check your internet connection first. For further assistance, please contact our 24/7 customer service agents on 600544440.
Samsung Pay is available for use in the UAE. If you can use your card in the country you are travelling to, you can also use Samsung Pay to make a payment. However please note, CBI policies relating to usage outside of the UAE will apply.
Yes, you will still get all the rewards and benefits that your card currently provides when you pay with Samsung Pay.
Yes, you can still benefit from the cashback rewards your card currently offers when using Samsung Pay.
amsung Pay is currently available in Australia, Brazil, China, Canada, Hong Kong, India, Italy, Malaysia, Mexico, Puerto Rico, Russia, South Korea, Spain, Singapore, Switzerland, Taiwan, Thailand, United States (USA), UAE, United Kingdom and Vietnam.
You can see your last 10 purchases in Samsung Pay. To see this:
Open Samsung Pay
Choose the card
At the bottom you will be able to see your last purchases.
Cancelling a payment made with Samsung Pay is the same as cancelling a payment made with a physical card. The exact process will depend on your card issuer’s policies and the merchant you made the purchase from.
After completing a payment using Samsung Pay, payment confirmation will be displayed on your mobile screen.
After completing a payment using Samsung Pay, payment confirmation will be displayed on your mobile screen.
Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments.
MST is a method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader; it turns every card reader into a contactless payment receiver.
NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals that have active NFC readers.
For the average user, there are no notable differences between using NFC and MST. MST technology is able to simulate a magnetic field which is similar to a conventional credit card signal. The terminal will think that you have held up a physical card, rather than put up a device. The radius of action is similar to that of NFC’s – up to 7 centimetres. Samsung Pay can use either MST or NFC to make secure contactless transactions. The key differentiator is that approximately 90% of merchants can accept MST, making Samsung Pay the most widely accepted payment service on the market.
The device must be within a distance of no more than 5cm.
In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected by tokenization.
Fingerprint scan has a false acceptance ratio of 0.002%. Therefore, the fingerprint is highly secured meaning it is unlikely that a different person can log in to Samsung Pay with fingerprint security.
Samsung Pay uses tokenization, a Secure Environment and Samsung KNOX to secure your payment information. Additionally, you are required to verify all transactions with either your fingerprint or PIN.
Tokenization is a method of replacing your sensitive payment card information (card number, expiration date, security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
In cases where the merchant asks you for the last four digits of the card number, you will need to provide the last four digits of the digital card number; not the last four digits of the physical card number. For ease, it can be located on the left side of the card in the Simply Pay screen and also in the main app when viewing your registered cards.
The payment cards on Samsung Pay are digital versions of your physical cards. Therefore, if you lose your original payment card and receive a replacement, simply remove the original payment card from Samsung Pay and then register the replacement.
If your device is lost or stolen, you can use Samsung's Find My Mobile service to remotely disable or to remove all the Samsung Pay payment cards registered on your device. Please visit https://findmymobile.samsung.com for further information.
No, Samsung Pay does not have access to your bank accounts.
No, Samsung Pay does not store your personal/payment information on a Samsung server or your device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.
No, formatting your device will remove all payment cards registered to your device.
Yes, because when you disable Samsung Pay or remove a registered card, you are only suspending the token or the digital card number that has been assigned to your device for that card.
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